Global Support & Security Policy Design
Round-the-clock ClearPass support paired with expert NAC policy design, troubleshooting, and security posture management for enterprise networks.
24/7 Expert Support
Global coverage with local expertise
Support Plans
Choose the right level of support for your needs
- 8x5 Support Coverage
- 4-Hour Response SLA
- Email & Web Ticket Access
- Quarterly Health Check
- Patch Notifications
- 24x7 Support Coverage
- 1-Hour Response SLA
- Direct Phone & Zoom Access
- Monthly Health & Security Audit
- Dedicated Account Engineer
- 24x7 Priority Queue (Skip the Line)
- 15-Minute Response SLA
- Architecture Design Review
- On-Demand Training Sessions
- Custom API Development
What's Included
Comprehensive support for your NAC infrastructure
- 24×7×365 Global Incident Response & Troubleshooting
- Proactive Health Checks & Performance Tuning
- Security Policy Design & Compliance Audits (PCI-DSS, HIPAA)
- Certificate Lifecycle Management (PKI Integration)
- Complex Issue Resolution: APIPA, Latency, Radius Timeouts
- Version Upgrades & Patch Management with Zero Downtime
- Vendor Interaction: We handle TAC cases with Aruba/Cisco for you
Rapid Resolution
Our average time-to-resolution is under 4 hours for critical issues, minimizing your network downtime.
Global & Agnostic
We support deployments across US, EMEA, and APAC, integrating with any vendor infrastructure.
Proactive, Not Reactive
We identify potential bottlenecks and security gaps before they become incidents.
Real-World Support Scenarios
We solve complex issues that stall your network operations.
RADIUS Timeouts & Latency
Diagnosing backend AD performance issues, optimizing timer settings, and reducing authentication latency.
Certificate Expiry Emergencies
Rapid renewal and re-trusting of EAP server certificates to restore connectivity for thousands of endpoints.
Guest Portal Failures
Fixing captive portal redirects, SMS gateway integrations, and self-registration workflows.
Posture Compliance Issues
Troubleshooting OnGuard agent communication and creating dynamic remediation policies.
Need a full new deployment instead?
Explore Aruba ClearPass Implementation Services